Customer Success Specialist

Customer Success Specialist

Salary Range: $300 - $700

Job Description

– Live chat with customers via the support platform to familiarize them with the product or answer questions related to the product

– Work directly with the technical team if customers are having problems with the product (bug, feedback, request …)

– Synthesize customer opinions and actively discuss with the development team to make the product better

Your skills and experience

– Minimum 1+ years’ experience in Customer Support

– English: Advanced level (Effective written communication skills)

– Patience, attentiveness and goal-oriented focus.

– Ability to evaluate, troubleshoot, and follow-up on customer issues as well as replicate and document for further escalation

– Knowledge about e-commerce is a plus

– Knowledge of HTML/CSS is a plus

– Knowledge of Shopify is a plus

We offer

– Salary Range: $300 – $700/Month

– Performance review: 2 times per year.

– Yearly Salary Package: up to 4 month

– 12 days off allowance per year

– Annual team-building

Why you’ll love working here

– Have the opportunity to become a customer success manager

– Working in a young, dynamic environment, unleashing creativity and self-deploying plans

– Get involved in a great project with a global scale and the potential to serve millions of customers monthly

– Have the opportunity to become a Key Personnel and receive an additional salary according to % of the project’s revenue

– Work directly with the PM to discuss strategies

– There are separate policies for key personnel such as support to buy houses, support to buy cars, right to buy shares at preferential prices.