– Live chat with customers via the support platform to familiarize them with the product or answer questions related to the product
– Work directly with the technical team if customers are having problems with the product (bug, feedback, request …)
– Synthesize customer opinions and actively discuss with the development team to make the product better
– Minimum 1+ years’ experience in Customer Support
– English: Advanced level (Effective written communication skills)
– Patience, attentiveness and goal-oriented focus.
– Ability to evaluate, troubleshoot, and follow-up on customer issues as well as replicate and document for further escalation
– Knowledge about e-commerce is a plus
– Knowledge of HTML/CSS is a plus
– Knowledge of Shopify is a plus
– Salary Range: $300 – $700/Month
– Performance review: 2 times per year.
– Yearly Salary Package: up to 4 month
– 12 days off allowance per year
– Annual team-building
– Have the opportunity to become a customer success manager
– Working in a young, dynamic environment, unleashing creativity and self-deploying plans
– Get involved in a great project with a global scale and the potential to serve millions of customers monthly
– Have the opportunity to become a Key Personnel and receive an additional salary according to % of the project’s revenue
– Work directly with the PM to discuss strategies
– There are separate policies for key personnel such as support to buy houses, support to buy cars, right to buy shares at preferential prices.
